After-sales services

As pioneers in smartglasses technology, we have found that the most effective way to introduce our products is through real-life experiences. Allowing individuals to use our smartglasses in practical, everyday situations adds a deeper level of meaning and value, as attested by our existing users.

With our unwavering commitment to prioritizing customer experience, we have implemented the "Hassle-Free Returns" policy.

We encourage our customers to try our products first-hand and assess how they enhance their daily lives. If our products meet your expectations and prove beneficial, we congratulate you!

We eagerly await your feedback and insights into your specific use cases. However, if our products do not meet your needs, there's no need to worry.

Simply return them and share your valuable feedback with us so that we can continuously improve and better meet your expectations.

Our goal is to establish a strong bond with our users, prioritizing their needs above all else as we develop and innovate our products. We firmly believe in putting humans first and technology second. Your feedback and product reviews hold significant value to us as we strive to enhance our offerings and introduce new features. 

When initiating a free return, kindly reach out to our customer service team at support@visionray.com and provide them with the Order Number and Product Serial Number. They will be happy to assist you further.